exchange and return policy

1. Conditions for Return and Exchange

• Unused Products: To be eligible for a return or exchange, the product must be unused and in the same condition you received it, including all packaging and tags.

• Return/Exchange Period: You can request a return or exchange within 7 days of receiving your order. After 7 days, we cannot accept return or exchange requests.

• Defective Products: If the product is defective due to manufacturing or shipping errors, you can return or exchange it immediately without any extra charges.

2. Return and Exchange Process

• Step 1: Contact us via Email (your email) or Phone number (your phone number) and provide your order details and reason for the return or exchange.

• Step 2: Send the product back to our address. We will provide the address when you contact us.

• Step 3: After receiving and inspecting the returned product, we will proceed with the exchange or refund (depending on your preference).

3. Non-Eligible Return and Exchange Cases

• Used Products or products that are not in their original condition.

• Promotional or Discounted Products (if clearly stated as non-returnable).

• Products without original packaging or damaged due to improper handling.